Experienced IT support professional with extensive background in technical support, systems administration, and customer service within telecom and IT industries.
Provided tier 2 and tier 3 technical support for telecommunication and IT services, including troubleshooting hardware and software.
Responded to customer inquiries and supported representatives via chat and other communication channels.
Managed user accounts, reset passwords, configured IP printers, routers, hubs, and POS devices.
Ran weekly inventories and sales reports, managed account accountability for a client in the restaurant industry.
Teleperformance Mexico
Respond to questions of the customer service representatives via chat., Technical support tier 2.
Sutherland Teleservices
Provide technical support to a triple play service: phone, tv and internet.
SITEL
Provide technical support to a triple play service: phone, tv and internet. ( Comcast )
ATOS ITO
Providing technical support as L2 and L3 IT to RTS campaign take calls from usa restaurant chain., Manage own business., Run inventories weekly, run sales reports on the point of sale, sales and receive providers. Manage accountability., Opening, follow up and closing tickets in service now,...
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