Karina - Customer Service & Administrative Support with 4+ years of diversified experience

León, León Department, Nicaraguaen

Managed over 60 customer calls daily, providing support for insurance benefits and account inquiries at ServiPubliRios.

Streamlined appointment scheduling and delivery setup processes at Judith Bakery, enhancing operational efficiency.

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Summary

Experienced in customer support, administrative tasks, and communication, with proficiency in English and Spanish.

Key Achievements

Handled comprehensive administrative tasks including cash and inventory management, and multi-channel communication support.

Skills

Customer ServiceAdvanced

Provided support and assistance through inbound and outbound calls, ensuring customer needs were met effectively.

Administrative SupportIntermediate

Performed scheduling, inventory management, and data entry tasks to support daily operations.

Communication SkillsAdvanced

Fluent in English and Spanish, facilitating effective communication in diverse customer and colleague interactions.

Computer LiteracyIntermediate

Proficient in Word, PowerPoint, and Access for documentation, presentations, and data management.

Languages

Spanish

Experience

Customer Service Representative

ServiPubliRios

Sep/15/23 - Jan/13/25

Inbound/Outbound calls to verify health and dental insurance benefits with insureds., Application assistance, enrollment and termination., Handling over 60 calls per day also worked with chats.

Administrative assistant/ Customer service Representative

Judith Bakery

Feb/02/22 - Aug/28/23

Handling Inbound and outbound calls to receive orders and set up delivery., Cash and inventory management., Handling appointments and scheduling delivery for current and future customers.