Karla - Project Manager with 10+ years of leading information security initiatives

Led planning, execution, and delivery of complex projects within scope and timeline.

Performed risk analyses and implemented security measures to safeguard organizational assets.

Effectively communicated project statuses and security protocols to diverse stakeholders.

Identified potential risks and developed mitigation strategies to reduce vulnerabilities.

Serve as a liaison between global vendors (Autodesk, Corel, Kofax, Adobe, Think-cell) and enterprise clients, resolving complex inquiries related to licensing, billing discrepancies, and renewals., Act as escalation point for non-standard procurement and customer service issues, ensuring prompt and accurate resolution across multiple channels (email, phone, CRM systems)., Maintain ownership of high-volume operational workflows while ensuring compliance with service-level agreements and internal KPIs.

Oversaw the end-to-end life-cycle of software plan renewals, ensuring continuity and proper database registration., Generated and managed contracts aligned with historical customer purchases using internal CRM and data systems., Engaged directly with vendors and collaborated with sales and technical teams to maintain accurate marketplace offerings.

Administered and maintained data within Adobe Admin Console, supporting configuration updates and system access for customers., Provided training and support on product use and system navigation., Participated in weekly syncs with internal departments to ensure proper deployment of customer-specific contract and account configurations.