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Karla
Procurement Associate–Enterprise SME (Hybrid)
Contato
Competências
Led planning, execution, and delivery of complex projects within scope and timeline.
Performed risk analyses and implemented security measures to safeguard organizational assets.
Effectively communicated project statuses and security protocols to diverse stakeholders.
Identified potential risks and developed mitigation strategies to reduce vulnerabilities.
Prepared detailed reports and maintained documentation for compliance and review.
Formação acadêmica
Resumo
Dedicated project manager specializing in information security with over a decade of experience in cybersecurity initiatives and risk management.
Principais conquistas
- Led multiple cybersecurity projects, coordinating cross-functional teams to achieve project goals.
- Managed risk assessments and implemented security protocols that improved organizational security posture.
- Developed and maintained project documentation, schedules, and reporting for executive review.
Experiência
Procurement Associate–Enterprise SME (Hybrid)
Serve as a liaison between global vendors (Autodesk, Corel, Kofax, Adobe, Think-cell) and enterprise clients, resolving complex inquiries related to licensing, billing discrepancies, and renewals., Act as escalation point for non-standard procurement and customer service issues, ensuring prompt and accurate resolution across multiple channels (email, phone, CRM systems)., Maintain ownership of high-volume operational workflows while ensuring compliance with service-level agreements and internal KPIs.
Procurement Associate–Infrastructure SME
Oversaw the end-to-end life-cycle of software plan renewals, ensuring continuity and proper database registration., Generated and managed contracts aligned with historical customer purchases using internal CRM and data systems., Engaged directly with vendors and collaborated with sales and technical teams to maintain accurate marketplace offerings.
Procurement Associate–Adobe SME
Administered and maintained data within Adobe Admin Console, supporting configuration updates and system access for customers., Provided training and support on product use and system navigation., Participated in weekly syncs with internal departments to ensure proper deployment of customer-specific contract and account configurations.
Bilingual Customer Service/Onsite
Working for Verizon providing prompt customer support with a professional, friendly and patient attitude. Proactively memorizing the company products and services., Completing customer insight reports by listening actively and resolving technical issues guiding the user through step-by-step solutions., Getting soft and social skills to offer a good experience of customer service to our clients., Taking calls all over the USA assisting our clients.