Bilingual customer service professional with 5 years of experience in technical support, interpretation, and customer service, holding IC3 certification and a B2 English level.
Provided support and assistance to customers, ensuring satisfaction and issue resolution.
Assisted clients with technical issues related to products and services in a support role.
Facilitated communication between English and Spanish speakers in professional contexts.
Applied digital literacy skills gained via IC3 certification in day-to-day technical and customer service tasks.
Efficiently conveyed information in bilingual settings, ensuring clear understanding.