Karol - Project Manager with 10 years of experience in technology sector

Coordinated project timelines, resources, and stakeholder communication.

Facilitated effective communication between teams and clients.

Identified potential project risks and implemented mitigation strategies.

Supervised and mentored project teams to ensure goal alignment.

Provided bilingual customer service support for members of a fintech campaign, ensuring accurate information and a positive customer experience., Answered customer inquiries regarding products and services, offering guidance and basic troubleshooting when required., Utilized multiple tools and systems simultaneously to deliver efficient and high-quality support., Applied strong multitasking, communication, and interpersonal skills to handle high call volumes effectively., Contributed to the development and refinement of call scripts to improve productivity and meet performance targets.

Handled inbound calls and responded to emails from hotel partners, providing accurate and timely assistance in both English and Spanish., Supported hotel partners with reservations, account updates, policy clarifications, and technical issues related to the Expedia platform., Ensured high customer satisfaction by resolving inquiries efficiently, maintaining professionalism, and meeting service-level agreements.