Karoline - Logistics and Customer Service Professional with 4+ years of operational and client support experience

Experience managing cargo tracking, shipment creation, and documentation within logistics companies.

Proven ability to communicate effectively with customers via phone and email, resolving issues and providing updates.

Supported sales initiatives through market analysis, proposal design, and communication facilitation.

Dispatched trucks, created Bills of Lading, and tracked cargo throughout routes.

Management and tracking of empty containers return process, Cargo tracking and status updates for customers, Creation of shipments and one of quotes in CargoWise, Suppliers’ documentation management

Analysis, management and development of possible businesses according to market conditions, Design, presentation and follow-up of commercial offers, Facilitate the communication between the commercial area, operations area and the customer, in order to develop new businesses, Receive, manage and communicate market information for the customer and the operations team

Dispatch trucks for pickups and deliveries, Create Bill of Lading, Cargo track and trace throughout its route, Constant communication with the carrier and the customer for status updates and problems resolution, Customer service via email and phone call