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Logistics and Customer Service Professional with 4+ years of operational and client support experience
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Competencies
Experience managing cargo tracking, shipment creation, and documentation within logistics companies.
Proven ability to communicate effectively with customers via phone and email, resolving issues and providing updates.
Supported sales initiatives through market analysis, proposal design, and communication facilitation.
Dispatched trucks, created Bills of Lading, and tracked cargo throughout routes.
Handled multiple programs simultaneously, including databases, emails, and payment platforms.
Education
Languages
Summary
Dedicated professional with experience in logistics operations, customer support, and sales support, demonstrating skill in cargo management, client communication, and team coordination.
Key Achievements
- Managed cargo tracking, documentation, and shipment creation at Grupo Logístico TCC
- Facilitated market analysis, commercial proposal development, and communication between teams at Grupo Logístico TCC
- Handled dispatch, cargo tracking, and customer communication as Traffic Specialist at GLT Logistics
Experience
Operations Intern
Management and tracking of empty containers return process, Cargo tracking and status updates for customers, Creation of shipments and one of quotes in CargoWise, Suppliers’ documentation management
Sales Support
Analysis, management and development of possible businesses according to market conditions, Design, presentation and follow-up of commercial offers, Facilitate the communication between the commercial area, operations area and the customer, in order to develop new businesses, Receive, manage and communicate market information for the customer and the operations team
Traffic Specialist
Dispatch trucks for pickups and deliveries, Create Bill of Lading, Cargo track and trace throughout its route, Constant communication with the carrier and the customer for status updates and problems resolution, Customer service via email and phone call
Senior Call Center Advisor
Make outbound calls for portfolio recovery, Receive calls to take online payments, resolve customers’ concerns, update databases and more, Multitasking: handling several programs and screens at the same time to perform all the tasks required, Perform simultaneous telephone, email, Excel data, calendar and payment platform management, Proper implementation of the protocol for legal notice, confidentiality and appropriate client's treatment during the call