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Katherin
Customer Service & Account Management Specialist with 4+ years in BPO
Video resume
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Competencies
Utilized Salesforce for managing customer data and case resolution in contact center operations.
Provided inbound and outbound customer support, ensuring resolution and satisfaction.
Coordinated internal projects and appointments to meet deadlines and client needs.
Excelled in providing clear and effective communication across team members and clients.
Proficient in Google Workspace, Tableau, Propertyware, and PropertyMeld for various operational tasks.
Languages
Summary
Experienced in virtual assistance, contact centers, and BPO environments with a strong focus on customer service, project management, and communication.
Key Achievements
- Provided real-time floor support and coached agents for improved service quality.
- Managed and resolved client cases with high accuracy, ensuring customer satisfaction.
- Handled multiple responsibilities including client support, project coordination, and communication across departments.
Experience
Floor Support (Contact Center)
Provided real-time assistance and guidance to agents on the floor., Supported escalations and helped resolve complex customer cases., Ensured process compliance and accuracy in agent interactions., Delivered immediate feedback to improve team performance and service quality.
Account Management / Fulfillment Specialist
Manage and resolve cases and client requests with high accuracy., Coordinate projects and internal tasks to ensure timely completion., Schedule and manage appointments for clients and internal teams., Provide direct support to clients, ensuring high satisfaction., Conduct follow-ups and maintain...
Customer Service Agent
Managed inbound and outbound calls., Handled customer emails, cases, and bidding processes., Performed follow-ups to ensure resolution and satisfaction., Supported daily operations in a fast-paced environment.