Katherin - Customer Service & Account Management Specialist with 4+ years in BPO

Estes Park, Colorado, United StatesRemoteen

Provided real-time floor support and coached agents for improved service quality.

Managed and resolved client cases with high accuracy, ensuring customer satisfaction.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in virtual assistance, contact centers, and BPO environments with a strong focus on customer service, project management, and communication.

Video Resume

Key Achievements

Handled multiple responsibilities including client support, project coordination, and communication across departments.

Skills

SalesforceAdvanced

Utilized Salesforce for managing customer data and case resolution in contact center operations.

Customer ServiceExpert

Provided inbound and outbound customer support, ensuring resolution and satisfaction.

Project CoordinationIntermediate

Coordinated internal projects and appointments to meet deadlines and client needs.

Communication SkillsExpert

Excelled in providing clear and effective communication across team members and clients.

Technical ProficiencyAdvanced

Experience

Floor Support (Contact Center)

TASKEASY

Provided real-time assistance and guidance to agents on the floor., Supported escalations and helped resolve complex customer cases., Ensured process compliance and accuracy in agent interactions., Delivered immediate feedback to improve team performance and service quality.

Account Management / Fulfillment Specialist

TASKEASY

Apr 2024 - Dec 2025

Manage and resolve cases and client requests with high accuracy., Coordinate projects and internal tasks to ensure timely completion., Schedule and manage appointments for clients and internal teams., Provide direct support to clients, ensuring high satisfaction., Conduct follow-ups and maintain...

Customer Service Agent

TASKEASY

Apr 2021 - 2023

Managed inbound and outbound calls., Handled customer emails, cases, and bidding processes., Performed follow-ups to ensure resolution and satisfaction., Supported daily operations in a fast-paced environment.