Katherine - Customer Service & QA Specialist with 5+ years in tech and healthcare

Guatemala City, Guatemala, Guatemalaen

Supported multi-platform customer service and sales operations at Alorica and Everise.

Performed basic website programming and IA platform creation at Telus International.

Published on CazVid

Summary

Experienced in customer service, technical support, and bilingual interpretation, with a background in healthcare and tech industries.

Key Achievements

Provided bilingual medical interpretation (Spanish-English) and technical support.

Skills

Customer ServiceAvanzado

Handled customer service and back office tasks using platforms like Hubspot, Salesforce, and Teams.

Technical SupportIntermedio

Provided technical assistance, billing support, and platform transfers, including IP address management.

Communication PlatformsAvanzado

Utilized Slack, Teams, and other platforms for communication and collaboration.

Website Programming & IAPrincipiante

Engaged in basic website programming and AI platform creation during role at Telus International.

Medical Interpretation

Experience

Profesional Publicity (Technic)

USAC

Jan, 2015 - Oct, 2017

Customer Service and QA (call center oriented)

Intouch Guatemala

15-05-2023 - 01-11-2023

Customer service and back office labors using hobspot, salesforce and platforms., Communications with platforms like teams.

Customer service Advocate for UHC

Alorica

20-06-2022 - 04-28-2023

Customer service representative and Sales., Use of a specialized platform to look for information on subscriptions and prescriptions.

Quality Assurance WIX

Telus International

18-11-2023 - 07-10-2024

Comunications through slack., Web site programmin (basics), IA platform creation and trial., Ticket solving with platforms like ACC and Hubspot, Technical support, billing and customer service., Assistance transferring IP addresses to other platforms.