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Customer Service Specialist with 3+ years in healthcare and telecom sectors
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Competencies
Demonstrated strong verbal and written skills in engaging with customers and team members.
Provided effective support and problem resolution to maintain customer satisfaction and loyalty.
Collaborated with colleagues across roles to ensure smooth customer service operations.
Adjusted to various customer needs and different company procedures seamlessly.
Analyzed customer behavior to contribute to personalized support and sales strategies.
Education
Languages
Summary
Dedicated customer service representative experienced in healthcare and telecom industries, skilled in communication, problem-solving, and process support.
Key Achievements
- Managed customer accounts across multiple companies, performing duties such as updating info, processing payments, and handling refunds.
- Handled complex customer interactions via chat, email, and calls, ensuring high satisfaction and service quality.
- Contributed to revenue growth by providing support, building customer relationships, and upselling product options.
Experience
Customer Care Representative, Recovery, Sales, and Retention
Gather, and Updating Costumers Info., Recovering Accounts., Placing Orders, Processing Payments, Sending Invoices, Approving refunds, and Tracking Orders., Supporting Costumers with General Info about the Product, and Company.
Customer service representative (Chats, Back office)
Replying to cases via Chat and Email, Filing claims, and escalating cases., Updating customers’ information on file, Making Outbound follow-up Calls., Approving Refunds, Ensuring a high and satisfactory service
Customer service representative, Sales, and retention (Calls, Chats)
Answering Inbound calls., Providing Cust Support, and also Retaining Cust, Updating/Adding customers personal information on file, Building Cust Relationship, Analyzing Cust Behavior, Building revenue for the company (Pitching sales), Offering alternatives of Products