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Keldon Cheiser's avatar
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Keldon Cheiser

Jinotepe, Carazo Department, Nicaragua

Customer Service Specialist with 3+ years in healthcare and telecom sectors

  • Managed customer accounts across multiple companies, performing duties such as updating info, processing payments, and handling refunds.
  • Handled complex customer interactions via chat, email, and calls, ensuring high satisfaction and service quality.
  • Contributed to revenue growth by providing support, building customer relationships, and upselling product options.
Communication
Advanced
Demonstrated strong verbal and written skills in engaging with customers and team members.
Customer Service
Advanced
Provided effective support and problem resolution to maintain customer satisfaction and loyalty.
Teamwork
Intermediate
Collaborated with colleagues across roles to ensure smooth customer service operations.
Adaptability
Intermediate
Adjusted to various customer needs and different company procedures seamlessly.
Critical Thinking
Intermediate
Analyzed customer behavior to contribute to personalized support and sales strategies.

Languages

Spanish
C2
English
C1
See Full Skillset on CazVid
AUGUST 17/23 - March 10/25
Customer Care Representative, Recovery, Sales, and Retention
Great Health Works
Gather, and Updating Costumers Info., Recovering Accounts., Placing Orders, Processing Payments, Sending Invoices, Approving refunds, and Tracking Orders., Supporting Costumers with General Info about the Product, and Company.
JAN 13/22 - OCT 30/22
Customer service representative (Chats, Back office)
Teleperformance, Nic
Replying to cases via Chat and Email, Filing claims, and escalating cases., Updating customers’ information on file, Making Outbound follow-up Calls., Approving Refunds, Ensuring a high and satisfactory service
MAR 3/21 - DEC 19/22
Customer service representative, Sales, and retention (Calls, Chats)
Ibex, Nic
Answering Inbound calls., Providing Cust Support, and also Retaining Cust, Updating/Adding customers personal information on file, Building Cust Relationship, Analyzing Cust Behavior, Building revenue for the company (Pitching sales), Offering alternatives of Products
View Complete Work History
🎓
Institute National Alva Hooker Downs
High school
Completed 2017
🎓
Bluefields India and Caribbean University
University
Completed 2022
See Education & Certifications
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