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K E L L Y M a S S I E L S I E Z a P O N C E

Managua, Managua Department, Nicaragua

Customer Service Specialist with diverse experience in client support and legal assistance

  • Provided customer support at Accedo Technologies and Teleperformance, handling inquiries and resolving issues.
  • Supported legal back-office operations at Connect International, contributing to document management and case support.
  • Demonstrated teamwork, problem-solving, and leadership abilities across customer service roles.
Customer Service
Intermediate
Engaged in client support roles, addressing customer inquiries and complaints to ensure satisfaction.
Communication
Intermediate
Utilized effective communication skills to facilitate interactions with clients and team members.
Problem Solving
Intermediate
Applied problem-solving techniques to resolve client issues during customer service activities.
Teamwork
Intermediate
Collaborated with colleagues to support back-office legal operations and customer service functions.
Legal Support Assistance
Beginner
Supported legal back-office tasks, contributing to document handling and administrative processes.
See Full Skillset on CazVid
2021
Customer Service agent
Accedo technologies
2022 - 2023
Customer Service agent
Teleperformance
2024
Back Office Legal Support
Connect International
View Complete Work History
🎓
Colegio público
High school graduated
Completed 2015
See Education & Certifications
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