Kelsey - Property Claims Adjuster

Demonstrated strong organizational and problem solving skills while maintaining accurate documentation and compliance.. Utilized Xactimate and XactAnalysis to prepare detailed repair and content estimates, process claims, and communicate with policy holders and contractors.

Managed daily operations, monitored performance metrics, conducted quality reviews and provided coaching and development to support company and employee growth and productivity.. Collaborated with cross functional teams to improve processes, achieve department goals, and enhance the customer experience and employee engagement.

Conducted thorough investigations, evaluated damages, interpreted policy coverage, negotiated liability and facilitated timely claim resolutions.. Managed a high volume case load while consistently meeting productivity, quality, and customer service expectations.

Managed the daily operations, overseeing staff scheduling, recruitment training, customer service, membership sales, payroll and human resources.. Led and developed a team of service providers and front desk associates while fostering a positive, high performing, inclusive work environment.

Directed daily operations for a team of 54 employees, overseeing hiring, training, performance management, disciplinary actions, and team development.. Strengthened client retention by resolving complex customer issues, fostering strong client relationships, and delivering operational reports and performance analytics to support management decision-making.

Led daily operations, overseeing staff scheduling, recruitment training, customer service, membership sales, payroll and human resources.. Led and developed a team of service providers and front desk associates while fostering a positive, high preforming, inclusive work environment.