Kenneth - Customer Service Specialist with 4+ years in tech and education

San Pedro Sula, Cortés Department, Hondurasen

Provided bilingual customer support and technical assistance for U.S. accounts using CRM platforms like Salesforce and SAP.

Designed and led computer science and programming courses at INTEC, enhancing students' practical tech skills.

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Summary

Dual experience in customer support roles and computer science education, with expertise in CRM systems and project coordination.

Key Achievements

Coordinated and contributed to software development projects for educational and small business clients.

Skills

Customer Support SystemsAvanzado

Experienced in handling customer inquiries and troubleshooting via support platforms and CRM tools.

CRM Platforms (Salesforce, SAP)Intermedio

Skilled in documentation, case tracking, and managing customer data using Salesforce and SAP.

Technical TroubleshootingIntermedio

Proficient in diagnosing and resolving technical issues related to customer support and IT environments.

Educational InstructionAvanzado

Taught advanced computer science courses, developing curriculum and hands-on activities.

Project Coordination

Experience

Call Center Representative

Alorica Honduras

2021 - Present

Provide bilingual customer service and technical support for various U.S. accounts, including warranty services and medical insurance assistance., Handle inbound and outbound calls, email support, and back-office case resolution., Utilize CRM and enterprise platforms such as Salesforce and SAP for...

Computer Science Instructor

INTEC International Technological Institute

2019 - 2020

Taught advanced computer science and programming courses., Designed hands-on projects and guided students in developing practical tech skills., Promoted teamwork and analytical thinking in the classroom.

Project Consultant – Computer Science

Freelance / INTEC Projects

2018 - 2019

Coordinated and developed computer-related projects for educational and small business environments., Assisted in the design, implementation, and documentation of software applications.