This is my profileContact via CazVidKenneth
Customer Service Specialist with 4+ years in tech and education
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Competencies
Experienced in handling customer inquiries and troubleshooting via support platforms and CRM tools.
Skilled in documentation, case tracking, and managing customer data using Salesforce and SAP.
Proficient in diagnosing and resolving technical issues related to customer support and IT environments.
Taught advanced computer science courses, developing curriculum and hands-on activities.
Coordinated the development and implementation of computer-related projects for educational and small business sectors.
Education
Languages
Summary
Dual experience in customer support roles and computer science education, with expertise in CRM systems and project coordination.
Key Achievements
- Provided bilingual customer support and technical assistance for U.S. accounts using CRM platforms like Salesforce and SAP.
- Designed and led computer science and programming courses at INTEC, enhancing students' practical tech skills.
- Coordinated and contributed to software development projects for educational and small business clients.
Experience
Call Center Representative
Provide bilingual customer service and technical support for various U.S. accounts, including warranty services and medical insurance assistance., Handle inbound and outbound calls, email support, and back-office case resolution., Utilize CRM and enterprise platforms such as Salesforce and SAP for...
Computer Science Instructor
Taught advanced computer science and programming courses., Designed hands-on projects and guided students in developing practical tech skills., Promoted teamwork and analytical thinking in the classroom.
Project Consultant – Computer Science
Coordinated and developed computer-related projects for educational and small business environments., Assisted in the design, implementation, and documentation of software applications.