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Kenssy Galo

Tegucigalpa, Francisco Morazán Department, Honduras

Team Leader with 5+ years of experience in customer service and sales

  • Supervised team performance, ensuring KPIs in sales, productivity, and customer satisfaction were met or exceeded
  • Provided coaching and feedback to foster employee development and improve team effectiveness
  • Defined and tracked clear performance goals aligned with business objectives
Team Collaboration
Advanced
Applied collaborative strategies to enhance team performance and achieve common goals
People Skills
Advanced
Utilized interpersonal skills to manage customer relationships and motivate team members
Sales Expertise
Intermediate
Facilitated cross-selling and appointment setting to generate leads and customer engagement
Proactivity
Advanced
Proactively identified opportunities for process improvement and team development
Integrity
Expert
Maintained high ethical standards in customer interactions and team management

Languages

English
C1- Advanced
Spanish
Native
Apr 2022 - Aug 2024
Team Leader
Angi & Vivint Account
Provide Coaching and Feedback: Offer consistent coaching, performance reviews, and constructive feedback to foster employee development., Supervise Team Performance: Oversee daily operations, ensuring team members meet and exceed established KPIs, including sales, productivity, and customer satisfaction., Goal Setting: Define clear and measurable performance goals for the team, aligning with business objectives, and track progress to ensure targets are met.
Jan 2021 - Mar 2022
Cold Call Agent (Angi)
Intouch Cx
Manage customer service requests and cross-selling., Setting appointments with different companies contractors with customers.
Cold Call Agent (American Income Life)
Intouch Cx
Setting appointments between customer and client., Keep track of potential customers and do the follow-ups as needed.
🎓
Catholic University of Honduras
B.A
Completed December 2018

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