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Team Leader
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Competencies
Applied collaborative strategies to enhance team performance and achieve common goals
Utilized interpersonal skills to manage customer relationships and motivate team members
Facilitated cross-selling and appointment setting to generate leads and customer engagement
Proactively identified opportunities for process improvement and team development
Maintained high ethical standards in customer interactions and team management
Education
Languages
Summary
Experienced team leader with a strong background in customer service, sales, and team management, committed to fostering high-performance teams and delivering customer satisfaction.
Key Achievements
- Supervised team performance, ensuring KPIs in sales, productivity, and customer satisfaction were met or exceeded
- Provided coaching and feedback to foster employee development and improve team effectiveness
- Defined and tracked clear performance goals aligned with business objectives
Experience
Team Leader
Provide Coaching and Feedback: Offer consistent coaching, performance reviews, and constructive feedback to foster employee development., Supervise Team Performance: Oversee daily operations, ensuring team members meet and exceed established KPIs, including sales, productivity, and customer satisfaction., Goal Setting: Define clear and measurable performance goals for the team, aligning with business objectives, and track progress to ensure targets are met.
Cold Call Agent (Angi)
Manage customer service requests and cross-selling., Setting appointments with different companies contractors with customers.
Cold Call Agent (American Income Life)
Setting appointments between customer and client., Keep track of potential customers and do the follow-ups as needed.