Kenssy - Team Leader with 5+ years of experience in customer service and sales

Applied collaborative strategies to enhance team performance and achieve common goals

Utilized interpersonal skills to manage customer relationships and motivate team members

Facilitated cross-selling and appointment setting to generate leads and customer engagement

Proactively identified opportunities for process improvement and team development

Maintained high ethical standards in customer interactions and team management

Provide Coaching and Feedback: Offer consistent coaching, performance reviews, and constructive feedback to foster employee development., Supervise Team Performance: Oversee daily operations, ensuring team members meet and exceed established KPIs, including sales, productivity, and customer satisfaction., Goal Setting: Define clear and measurable performance goals for the team, aligning with business objectives, and track progress to ensure targets are met.

Manage customer service requests and cross-selling., Setting appointments with different companies contractors with customers.

Setting appointments between customer and client., Keep track of potential customers and do the follow-ups as needed.