Kenya - Coaching Specialist with 5+ years of experience in corporate training and quality assurance

San Salvador, San Salvador Department, El Salvadoren

Developed and delivered training materials supporting LATAM leadership teams.

Conducted quality audits and prepared reports for process improvements.

Published on CazVid

Summary

Experienced professional specializing in training, quality assurance, and remote team support across LATAM, with a strong skill set in communication, project coordination, and documentation.

Key Achievements

Facilitated communication and coordination between remote departments.

Skills

Calendar & Email ManagementAvanzado

Managed schedules and correspondence effectively using Google Workspace and Microsoft 365.

Client Communication & Customer ServiceIntermedio

Provided support and communicated effectively with clients and remote teams.

Project CoordinationIntermedio

Supported project execution and maintained organized records for training and quality assurance.

Data Entry & DocumentationIntermedio

Created and maintained reports, internal documentation, and performance databases.

Bilingual Communication (English-Spanish)

Experience

Coaching Specialist (Corporate Trainer)

Concentrix

Dec 2020 - Present

Provided administrative and project support to leadership teams across LATAM., Created and delivered training materials, internal documentation, and reports., Coordinated virtual meetings and communication between departments., Maintained organized records and performance databases.

Quality Analyst

Sykes El Salvador Limitada

Sep 2016 - Sep 2017

Conducted quality audits and prepared reports for process improvement., Communicated feedback to remote teams to ensure compliance and alignment., Collaborated with supervisors to support team performance and customer satisfaction.