Kerline - Customer Service Representative

Demonstrated experience with Customer Service.

Demonstrated experience with Call Center Operations.

Demonstrated experience with CRM.

Demonstrated experience with Sales Support.

Managed high-volume inbound and outbound customer interactions while consistently maintaining quality standards.. Resolved account, billing, and service-related concerns with professionalism and empathy.. Accurately documented customer interactions using company systems while following compliance procedures.. Built positive customer relationships through active listening, clear communication, and efficient problem resolution.

Provided one-on-one and small-group support to improve student attendance, engagement, and academic performance.. Collaborated with teachers to support classroom instruction, behavior management, and learning activities.. Maintained detailed documentation and communicated student progress with school staff.

Responded to internet leads, scheduled appointments, and managed inbound customer inquiries.. Built rapport with prospective customers, increasing engagement and dealership traffic.. Earned expanded Auto Alert responsibilities through strong communication and performance.

Delivered exceptional guest service in a fast-paced environment while processing transactions accurately.. Promoted products and created positive customer experiences that encouraged repeat business.