Kevin - Data Analyst with 5 years of experience in Healthcare and Finance

Utilized SQL for querying databases and generating reports to support decision-making in healthcare and finance.

Applied Python for data cleaning, analysis, and visualization tasks within multiple projects.

Created dashboards and reports in Tableau to present insights to stakeholders.

Managed large datasets by designing collection protocols and ensuring data integrity and consistency.

Provided direct support to patients using blood pressure and glucose monitoring devices, assisting with setup, usage, and troubleshooting., Monitored patient data for abnormal readings or trends, escalating concerns to healthcare professionals as needed., Educated patients on device usage, healthy lifestyle practices, and the importance of regular monitoring., Addressed and resolved patient concerns regarding monitoring devices and health data with clear and empathetic communication., Conducted follow-up calls to ensure adherence to monitoring schedules and provided additional support.

Provided excellent customer service by resolving inquiries and issues effectively., Processed sensitive information while maintaining customer confidentiality., Collaborated with team members to enhance service quality.

Started as a Customer Service Representative specializing in online sales, excelling at converting prospects into customers., Due to strong performance, was promoted to the Collections & Retentions team, developing strategies to recover accounts and retain customers through effective negotiation techniques., Handled complex customer interactions, addressing objections and offering tailored solutions to enhance loyalty and reduce churn rates., Collaborated with different teams to optimize collection and retention processes, improving customer experience and account recovery rates.