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Data Analyst with 5 years of experience in Healthcare and Finance
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Competencies
Utilized SQL for querying databases and generating reports to support decision-making in healthcare and finance.
Applied Python for data cleaning, analysis, and visualization tasks within multiple projects.
Created dashboards and reports in Tableau to present insights to stakeholders.
Managed large datasets by designing collection protocols and ensuring data integrity and consistency.
Prepared reports and presentations to communicate analysis results effectively to non-technical team members.
Education
Summary
Experienced Data Analyst skilled in data collection, visualization, and analysis to inform strategic decisions.
Key Achievements
- Led data collection and analysis for hospital operational efficiency projects.
- Developed and maintained dashboards identifying revenue opportunities in finance sector.
- Progressed from Data Intern to Senior Data Analyst, gaining proficiency in SQL, Python, and Tableau.
Experience
Care Center Associate
Provided direct support to patients using blood pressure and glucose monitoring devices, assisting with setup, usage, and troubleshooting., Monitored patient data for abnormal readings or trends, escalating concerns to healthcare professionals as needed., Educated patients on device usage, healthy lifestyle practices, and the importance of regular monitoring., Addressed and resolved patient concerns regarding monitoring devices and health data with clear and empathetic communication., Conducted follow-up calls to ensure adherence to monitoring schedules and provided additional support.
Customer Service Representative
Provided excellent customer service by resolving inquiries and issues effectively., Processed sensitive information while maintaining customer confidentiality., Collaborated with team members to enhance service quality.
Customer Service Representative – Collections & Retentions Specialist
Started as a Customer Service Representative specializing in online sales, excelling at converting prospects into customers., Due to strong performance, was promoted to the Collections & Retentions team, developing strategies to recover accounts and retain customers through effective negotiation techniques., Handled complex customer interactions, addressing objections and offering tailored solutions to enhance loyalty and reduce churn rates., Collaborated with different teams to optimize collection and retention processes, improving customer experience and account recovery rates.
Technical Support Representative
Offered technical support for customers, resolving hardware and software issues., Guided customers through troubleshooting steps to resolve problems efficiently., Maintained detailed logs of customer interactions and solutions.
Web Researcher Specialist
Conducted exhaustive web research to collect information on politically exposed persons and criminals., Updated and maintained the LexisNexis database with accurate and relevant information., Collaborated with teams to improve research methodologies and ensure data integrity.