Kevin - Welcome to CazVid!

Cali,Valle del Cauca Department,Colombiaen

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Skills

Basic technical supportIntermediate

Demonstrated experience with Basic technical support.

CRM and ticketing systems managementIntermediate

Demonstrated experience with CRM and ticketing systems management.

Effective communicationIntermediate

Demonstrated experience with Effective communication.

TeamworkIntermediate

Demonstrated experience with Teamwork.

TroubleshootingIntermediate

Experience

Bilingual customer service (Spanish/English)

TaskUs S.A

May 2023 - Present

Bilingual customer service (Spanish/English) via email and chat., Basic technical support on digital platforms., Management of administrative processes and back office., Management of CRM, databases and internal platforms.

Education

IBERO University Corporation

Systems Technician

Completed January 2024

SENA - National Apprenticeship Service

Customer Service Representative

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