Experienced in customer service, content review, and logistics coordination with strong bilingual skills in English and Spanish.
Handled customer inquiries, troubleshooting, and support across healthcare, telecom, and financial sectors.
Reviewed and corrected written content by following grammar, spelling, and style guidelines.
Tracked freight shipments, coordinating compliance with state regulations.
Performed performance tests and reviewed product quality, contributing to customer experience improvements.
Inspired Thinking Group
In charge of reviewing and correcting written content to ensure accuracy, clarity, and consistency while following grammar, spelling, and style guidelines depending on the publication standards.
OPTUM
Provide customer support for a healthcare company, help customers with general inquiries and troubleshooting the website when they needed to upload a claim or present any kind of issues.
Lean Staffing Group
In charge of tracking freight from point A to B using the regulations depending of the state.
24-7 intouch
In charge of a travel customer service dedicated.
SYSTEMS ENGINEERING
HIGH SCHOOL
Testing certification
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Fluent in English and Spanish, used for customer support, technical assistance, and account management.
HOPPER LTAM
Responsible for promoting improvements based on the final customer experience, ensuring the quality of the product developed by the engineering team and performing performance tests based on the customer’s experience and requirements.
Alcalá Comunicaciones
Technological advice, organization and planning of events through marketing, responsible for executing large contracts, participation in new negotiations, data collection (activities carried out for foreign countries).
CONVERGYS
Customer service agent in charge of discussing final balances and billing for credit cards.
SITEL
Bilingual technical support agent in internet services and home telephony.
ALL RIGHT STORE
Provide advice to current and potential customers, cash handling, customer service, logistics and merchandise handling.
