Kevin - Customer Service Specialist with 4+ years in client support & retention

Delivered excellent support, organized service operations, and resolved customer issues efficiently.

Retained clients through relationship management and increased sales by upselling additional services and products.

Provided first-level technical assistance, including malware protection and internet service troubleshooting.

Scheduled technician visits, checked insurance coverage, and managed customer appointments.

Customer care specialist for the health insurance company Cigna Health Care, creating tickets, checking coverage and also scheduling appointments and filling out forms as well as contacting medical institutions to discuss coverage for Cigna Health Care patients.

Retaining customers and also making upselling for Sirius XM customers, providing customer care and at the same time upgrading their music packages to a more complete service and also getting higher revenue to the company.

Personal care specialist for First American insurance company, creating appointments, checking coverage and deductible for customers to replace or repair their home if there was any type of damage on their properties as well as schedule technicians appointments.

Retaining customers and we were also responsible for some first level technical support, as well as responsible for selling protection software against malware and viruses., Retaining customers and also extending their contracts for the DISH tv services providing discounts and building value, as...