Dedicated technical support professional with over 5 years providing multilingual (English/Spanish) service to corporate clients. Skilled in troubleshooting hardware/software issues, remote support, and managing IT support tools.
Provided remote troubleshooting and support for Windows, MacOS, IOS, and enterprise environments.
Delivered multilingual (English and Spanish) customer support through chat, email, and calls in high-pressure settings.
Diagnosed and repaired issues related to hardware, software, VPN, MFA, and Office 365 for various corporate clients.
Utilized ServiceNow, Active Directory, Entra ID, Beyond Trust PAM, Kandji, and Okta for managing support workflows.
Kyndryl
Offer technical support to users of a renowned advertising and marketing company in Spanish and English through tickets, calls and email., Help, guidance and clarify doubts about Software and Hardware to corporate users., Assisted with VPN, accounts, MFA, 0365 issues., Routed tickets and...
Concentrix
Customer service and technical support for mobile equipment, accessories, computers, subscriptions., Provide customer service from all over the world through chat in English., Repair, diagnosis and advise customers about software and hardware problems.
T&TA Centro America
Technical support for commercial line computer equipment., Repair and diagnosis of computer hardware and software for end customers., Attention to doubts and request for procedures from commercial clients in Latin American area., Support and differentiated attention to clients with high contracts...
Bachelor
Middle School Bachelor
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Performed repairs, diagnosis, and support for computer equipment and accessories for diverse clients.