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Technical Support Specialist with 5+ years in IT and Customer Service
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Competencies
Provided remote troubleshooting and support for Windows, MacOS, IOS, and enterprise environments.
Delivered multilingual (English and Spanish) customer support through chat, email, and calls in high-pressure settings.
Diagnosed and repaired issues related to hardware, software, VPN, MFA, and Office 365 for various corporate clients.
Utilized ServiceNow, Active Directory, Entra ID, Beyond Trust PAM, Kandji, and Okta for managing support workflows.
Performed repairs, diagnosis, and support for computer equipment and accessories for diverse clients.
Education
Languages
Summary
Dedicated technical support professional with over 5 years providing multilingual (English/Spanish) service to corporate clients. Skilled in troubleshooting hardware/software issues, remote support, and managing IT support tools.
Key Achievements
- Provided multilingual technical support to corporate users, resolving diverse hardware and software issues efficiently.
- Handled high-volume customer interactions across chat, calls, and email, ensuring satisfactory service and issue resolution.
- Liaised with specialized teams to escalate and resolve critical technical problems, maintaining service levels.
Experience
Service Desk Agent
Offer technical support to users of a renowned advertising and marketing company in Spanish and English through tickets, calls and email., Help, guidance and clarify doubts about Software and Hardware to corporate users., Assisted with VPN, accounts, MFA, 0365 issues., Routed tickets and...
Technical Support and Customer Service Agent
Customer service and technical support for mobile equipment, accessories, computers, subscriptions., Provide customer service from all over the world through chat in English., Repair, diagnosis and advise customers about software and hardware problems.
Bilingual Technical Support
Technical support for commercial line computer equipment., Repair and diagnosis of computer hardware and software for end customers., Attention to doubts and request for procedures from commercial clients in Latin American area., Support and differentiated attention to clients with high contracts...