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Kimberly Bernecker's avatar
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Kimberly Bernecker

Lima, Lima Province, Peru

Multilingual Interpreter with 3+ years in Customer Service & Market Research

  • Facilitated real-time communication in critical healthcare, legal, and customer service scenarios, ensuring accurate understanding.
  • Contributed to a significant growth in recurring customers through loyalty strategies in travel and tourism sales.
  • Conducted detailed market research in Germany and Austria, consistently exceeding monthly data collection targets.
Interpretation & Translation
Advanced
Provided real-time Spanish-English interpretation in sensitive and high-stakes contexts.
Customer Service & Sales
Intermediate
Advised customers on travel packages and tickets, implementing loyalty strategies to enhance client retention.
Market Research
Intermediate
Led market data collection efforts in Germany and Austria, improving product insights and service offerings.
Communication Skills
Advanced
Ensured clear, accurate communication across diverse professional contexts and client needs.

Languages

English
Native
Spanish
Native
German
Native
Dutch
Intermediate
Portuguese
Intermediate
See Full Skillset on CazVid
November 2022 - November 2024
Spanish and English Interpreter
LanguageLine Solutions
Facilitating communication between English and Spanish speaking clients through real-time interpretation by call or video through a specialized platform., Accurate translation in critical situations such as: health care, legal service and customer care ensuring complete understanding between both parties., Acknowledged for maintaining high client satisfaction and handling sensitive conversations with professionalism.
January 2022 - February 2023
Internship in Customer Service/ Travel and Tourism
Agency Ivetours Eirl
Personal advice in the sales of tickets and travel packages for customers, Development of loyalty strategies, resulting in a significant growth of the current recurring customers.
December 2017 - March 2019
Market Researcher (German)
Global Data Collection Company
Conducted market research through public calls in Germany and Austria, collecting data to improve products and services., Consistently exceeded monthly targets, excelling in efficiency and accuracy in data collection.
View Complete Work History
🎓
University of Leiden
B.Sc.
Completed 2020
🎓
The International School of The Hague (ISH)
Completed 2016
🎓
The British School of The Netherlands (BSN)
Completed 2013
See Education & Certifications
✨

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