Kimberly - Multilingual Interpreter with 3+ years in Customer Service & Market Research
Summary
Experienced in multilingual interpretation, customer engagement, and market research with a focus on delivering accurate, professional communication across various sectors.
Key Achievements
- Conducted detailed market research in Germany and Austria, consistently exceeding monthly data collection targets.
Skills
Provided real-time Spanish-English interpretation in sensitive and high-stakes contexts.
Advised customers on travel packages and tickets, implementing loyalty strategies to enhance client retention.
Led market data collection efforts in Germany and Austria, improving product insights and service offerings.
Ensured clear, accurate communication across diverse professional contexts and client needs.
Languages
Experience
Spanish and English Interpreter
LanguageLine Solutions
Facilitating communication between English and Spanish speaking clients through real-time interpretation by call or video through a specialized platform., Accurate translation in critical situations such as: health care, legal service and customer care ensuring complete understanding between both parties., Acknowledged for maintaining high client satisfaction and handling sensitive conversations with professionalism.
Internship in Customer Service/ Travel and Tourism
Agency Ivetours Eirl
Personal advice in the sales of tickets and travel packages for customers, Development of loyalty strategies, resulting in a significant growth of the current recurring customers.
Market Researcher (German)
Global Data Collection Company
Conducted market research through public calls in Germany and Austria, collecting data to improve products and services., Consistently exceeded monthly targets, excelling in efficiency and accuracy in data collection.
Education
University of Leiden
B.Sc.