Experienced project manager specialized in delivering technology and software projects. Skilled in Agile methodologies, team leadership, and project lifecycle management.
Managed project lifecycles, stakeholder communications, and resource allocation.
Applied Agile practices to improve team collaboration and project adaptability.
Oversaw phases from requirements gathering to deployment in software projects.
Led and mentored multidisciplinary teams to achieve project goals.
Politecnico Internacional University
Teaching English, Support of administrative tasks
Smart Training Society
Observing teachers' classes, Leadership, Students service, Platforms' support, International exams supervision
Teleperformance
Customer service support via email for a payment processor in US, MX, SPA, CAN
Smart Training Society
Teaching English, Support of administrative tasks
Uniminuto University
Master
Bachelor
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Identified potential project risks and implemented mitigation plans.
Teaching English to teachers from other fields as part of the internship project during 1 year
Sitel
US and CANADA customer service support for a rideshare company through chat and email
Convergys
Customer service support in inbound calls for internet and phone services in USA
