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Koret
Customer Service Supervisor with 12 years experience in call centers
Video resume
Remote Inbound Call Center position
Team Lead Supervisor and Risk Analyst with over 11 years experience within the customer service industry as well as Medical Record Coordinator at a Law Firm
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions, ensuring quality service and client satisfaction
Team LeadershipIntermediate
Supervised call center teams to meet operational goals and improve performance
Risk AnalysisIntermediate
Analyzed customer data and call metrics to identify risks and improve service quality
Medical Records CoordinationBeginner
Managed medical record documentation processes within a legal environment
Summary
Experienced call center supervisor and risk analyst with over 12 years in customer service, legal, and healthcare environments.
Key Achievements
- Over 12 years of experience in customer service industry, demonstrating role stability and expertise
- Held positions including Team Lead Supervisor and Risk Analyst, showcasing leadership and analytical skills
- Experience as a Medical Record Coordinator at a Law Firm, diversifying industry knowledge
Skills
Customer ServiceTeam LeadershipRisk AnalysisMedical Records Coordination
Published on CazVid - Jul 3, 2025