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Data Analyst with 4 years of experience in retail and financial services
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Competencies
Applied statistical techniques and tools such as Excel and SQL to analyze business data.
Created dashboards and reports using Tableau and Power BI to communicate insights.
Designed queries for data extraction, aggregation, and manipulation across multiple databases.
Prepared periodic reports for management highlighting key performance metrics.
Worked with teams including marketing, finance, and sales to support data needs.
Education
Summary
Dedicated data professional with 4 years of experience driving insights and decision-making
Key Achievements
- Developed and maintained dashboards for sales performance analysis, improving decision-making efficiency
- Led data validation and cleaning processes resulting in more accurate reporting
- Collaborated with cross-functional teams to implement data-driven strategies
Experience
Customer Service Representative – TP (Technical Account)
Provided personalized and attentive support to clients, addressing questions about products, services, and policies via phone and chat., Every interaction was treated as an opportunity to build trust, ensuring clients felt heard and supported at all times.
Product Manager – Technical Account
Ensured that all content on streaming platforms was uploaded accurately and correctly., When issues arose, acted quickly and empathetically, guiding clients through solutions via emails and scheduled calls., This role helped maintain strong client relationships, who valued the commitment and clarity in every interaction.
Customer Service and Sales Supervisor
Fostered a trusting and growth-oriented environment where each agent could develop professionally., Beyond directing, supported and motivated the team, driving cross-selling and upselling strategies that improved KPIs and reinforced pride in being part of a high-performing team., Designed weekly action plans based on KPIs, providing clear guidance for continuous improvement., Implemented growth and promotion plans for agents, enabling many to discover their potential, improve performance, and access new opportunities within the company.
Customer Service Agent
Handled both technical and administrative inquiries, always safeguarding clients’ personal and financial information., Each interaction was approached responsibly, aiming not only to resolve immediate issues but also to retain clients and offer solutions that strengthened long-term business relationships.