This is my profileContact via CazVidLaura
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Competencies
Demonstrated experience with Zendesk.
Demonstrated experience with Slack.
Demonstrated experience with Jira.
Demonstrated experience with Fluent in English and Spanish.
Demonstrated experience with Customer service.
Education
Languages
Experience
Customer Service Representative
Assisted customers with account and payment-related inquiries., Provided bilingual customer support through multiple channels., Ensured customer satisfaction by handling requests efficiently and empathetically.
Bilingual Agent
Supported customers with unusual transactions and card-related issues., Handled sensitive information with confidentiality and accuracy.
Bilingual Agent
Assisted clients with auto loan services, including payments and inquiries., Delivered accurate financial guidance and maintained high-quality service.
Bilingual Agent
Supported international customers with returns, complaints, and order-related issues., Recognized for problem-solving and maintaining a high satisfaction rate.
Waitress
Assisted international guests with hospitality services., Strengthened communication and teamwork skills in a multicultural environment.