Experienced customer service specialist with a background in healthcare, telecom, and education, proficient in English and Spanish.
Extensive experience in delivering customer support, resolving issues, and enhancing client satisfaction.
Proficient in providing translation and interpretation services to non-English speakers across various settings.
Managed client relationships and candidate interactions, ensuring a smooth process and positive experience.
Handled registration, documentation, and report preparation for educational and financial institutions.
UST Global Mx
Currently Working in CampaignClover Health, assisting our Members with their Medicare part C and D plan., Assisting in Explanation of benefits, Evidence of Coverage, over the counter balance as Live Healthy Rewards benefits and balances., Providing IN network providers, places and supplemental...
Sterling Check LLC
Facilitated seamless Background Check processes for candidates, ensuring accurate completion and timely status updates., Provided specialized assistance to Hispanic candidates, offering expert translation and documentation support., Monitored and reported on the status of background investigations,...
TATA Consultancy Services S.A de C.V
Managed calls and chats for GCI, a leading network provider in Alaska, delivering exceptional customer support for internet, mobile, data services, and home security solutions., Promoted and sold mobile accessories and smart bulbs, enhancing customer experience and driving sales., Assisted...
Bachelor in Law
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