This is my profileContact via CazVidLaura
Customer Service Specialist with 10+ years in Telecom, Healthcare, and Education
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Competencies
Extensive experience in delivering customer support, resolving issues, and enhancing client satisfaction.
Proficient in providing translation and interpretation services to non-English speakers across various settings.
Managed client relationships and candidate interactions, ensuring a smooth process and positive experience.
Handled registration, documentation, and report preparation for educational and financial institutions.
Promoted products and services such as mobile accessories and financial packages to enhance service offerings.
Education
Languages
Summary
Experienced customer service specialist with a background in healthcare, telecom, and education, proficient in English and Spanish.
Key Achievements
- Supported Medicare members with plan explanations and benefits at UST Global Mx
- Streamlined background check processes and enhanced candidate communication at Sterling Check LLC
- Provided multilingual support and managed customer inquiries across telecommunications and healthcare sectors
Experience
Associate II - BPM
Currently Working in CampaignClover Health, assisting our Members with their Medicare part C and D plan., Assisting in Explanation of benefits, Evidence of Coverage, over the counter balance as Live Healthy Rewards benefits and balances., Providing IN network providers, places and supplemental...
Bilingual Client & Candidate Care Representative
Facilitated seamless Background Check processes for candidates, ensuring accurate completion and timely status updates., Provided specialized assistance to Hispanic candidates, offering expert translation and documentation support., Monitored and reported on the status of background investigations,...
Customer Service Representative
Managed calls and chats for GCI, a leading network provider in Alaska, delivering exceptional customer support for internet, mobile, data services, and home security solutions., Promoted and sold mobile accessories and smart bulbs, enhancing customer experience and driving sales., Assisted...
Customer Service Advocate and Credit and Collections
Delivered customer service for Direct TV, offering tailored packages and channel options to enhance user experience., Assisted customers with billing inquiries and collections, ensuring swift restoration of services and clear billing explanations., Provided expert guidance on AT&T Mobile...
Customer Service
Delivered customer assistance in managing long-term prescriptions, ensuring clients are well-informed and satisfied.
Financial Advisor Administrative Assistant
Provided expert advisory services on company structure, delivering tailored solutions such as studio hello packets, media vaults, video emails, and personal blogs., Prepared detailed reports on client activities and management packages, ensuring comprehensive insights and support.
Financial Advisor Auto Loans
Provided expert counseling and assistance on auto loan contracts and refinancing options, specializing in support for the Hispanic community in overcoming language barriers., Facilitated access to financial products through Wells Fargo, enhancing customer understanding and experience in auto and...
Interpreter and Administrative Assistant
Facilitated effective communication as a Bilingual Clerk, providing translation and interpretation services for non-English speaking parents during school meetings., Managed student registrations, attendance records, and identified essential support needs to enhance student success.