Laura - Customer Service Specialist with 3+ years of client-focused experience

Bello, Antioquia, Colombiaen

Enhanced customer experience through personalized attention and professional relationship management at FARUM SPA.

Devised and supported customer service strategies within team settings.

Published on CazVid

Summary

Experienced customer service professional with a strong track record of enhancing client satisfaction and developing effective communication and relationship management strategies.

Key Achievements

Managed client case follow-ups to ensure satisfaction and service continuity.

Skills

CommunicationAvanzado

Implemented effective communication strategies focusing on active listening and clear information exchange.

Interpersonal SkillsAvanzado

Applied empathy, adaptability, and teamwork to foster positive client relationships and team collaboration.

ResponsabilidadAvanzado

Assumed responsibility for customer inquiries and process support, ensuring accountability in work tasks.

Organización y OrdenIntermedio

Maintained organized workflows to support efficient customer case management and team operations.

Customer Service

Experience

RESPONSABLE DE ATENCIÓN AL CLIENTE

FARUM SPA

09/2023 - 12/2023

Mejora de la experiencia del cliente en cada interacción., Atención personalizada y trato cordial a clientes., Mantenimiento de vínculos profesionales con los clientes., Seguimiento de los casos hasta lograr la satisfaccion del cliente., Apoyo en todos los procesos relacionados con atencion al...