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Customer Service Specialist with 3+ years of client-focused experience
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Competencies
Implemented effective communication strategies focusing on active listening and clear information exchange.
Applied empathy, adaptability, and teamwork to foster positive client relationships and team collaboration.
Assumed responsibility for customer inquiries and process support, ensuring accountability in work tasks.
Maintained organized workflows to support efficient customer case management and team operations.
Provided personalized service, maintained professional client relationships, and followed up to ensure satisfaction.
Education
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Summary
Experienced customer service professional with a strong track record of enhancing client satisfaction and developing effective communication and relationship management strategies.
Key Achievements
- Enhanced customer experience through personalized attention and professional relationship management at FARUM SPA.
- Devised and supported customer service strategies within team settings.
- Managed client case follow-ups to ensure satisfaction and service continuity.
Experience
RESPONSABLE DE ATENCIÓN AL CLIENTE
Mejora de la experiencia del cliente en cada interacción., Atención personalizada y trato cordial a clientes., Mantenimiento de vínculos profesionales con los clientes., Seguimiento de los casos hasta lograr la satisfaccion del cliente., Apoyo en todos los procesos relacionados con atencion al...