This is my profileContact via CazVidLaura
Digital Marketing Specialist with 5+ years in healthcare and tech industries
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Competencies
Designed and implemented digital marketing initiatives to increase brand visibility and engagement.
Created content, scheduled posts, and monitored analytics across multiple social media platforms.
Optimized website content and managed paid search campaigns to improve online presence.
Collaborated with different teams to plan, execute, and track marketing projects effectively.
Developed compelling content for various digital channels, aligning with brand messaging.
Education
Summary
Experienced in developing and executing digital marketing campaigns within healthcare and technology sectors.
Key Achievements
- Led the development and execution of comprehensive digital marketing strategies, increasing engagement.
- Managed multiple campaigns across social media, email marketing, and SEO, demonstrating versatility.
- Coordinated cross-functional teams to optimize marketing efforts and streamline project workflows.
Experience
Team Lead
Overseeing and managing the team ensuring that every member works to their fullest potential and delivers their assigned task not only about the project but covering TCS courses, competencies and certifications.
Order support/Logistics
Managing incoming chats and customer service inquiries., Identifying customer needs to achieve satisfaction.
Customer service (Chat)
Collaborate with various support departments (with manager assistance) to implement customer expectations & requirements., Support the program process by providing necessary customer information to ensure the success of a program.
Bilingual Agent
Assisting insured and drivers to get the benefits according to their insurance and supporting them in case of any claim or device troubleshooting (IT support).
L1 Technical support
Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.