Laura Marcela Roa - Customer Serv... | Video Resume - CazVid

Laura - Customer Service and Administrative Specialist with 20+ years in Telecom and Finance

Bogotá, Bogota D.C., Colombiaen

Successfully managed customer service operations at Telefónica, enhancing client satisfaction and retention.

Performed bank reconciliations and inventory management, ensuring financial accuracy and operational efficiency.

Contact via CazVid

Published on CazVid

Summary

ASESOR COMERCIAL open to new opportunities

Key Achievements

Led back-office sales support for Movistar Chile, contributing to sales targets and customer experience.
Streamlined administrative processes, reducing errors and improving workflow at Sevin Ltda.
Conducted quality audits, boosting client retention and service excellence for AST.

Skills

Customer ServiceExpert

Extensive experience in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.

Administrative ManagementAdvanced

Proficient in office administration, including billing, inventory, and document management.

Sales Support & Back OfficeAdvanced

Skilled in supporting sales processes, client engagement, and back-office operations for telecom services.

Financial & AccountingIntermediate

Experienced in bank reconciliations, payroll, and using accounting software like SIIGO.

Languages

es

Experience

ASESOR COMERCIAL

SITEL

ATENCIONALCLIENTEBAKOFFICEPQRCLARO*611

AUXILIAR ADMINISTRATIVA

SEVIN LTDA.

ARQUEODECAJA. CONCILIACION BANCARIA. OFICIOS ADMINISTRATIVOS. INVENTARIO DE ARMAMENTO

ASESOR

DIGITEX

BACK OFFICE TELEVENTAS MOVISTAR CHILE

ASESOR ACOMERCIAL

TELEFONICA

2001 - Present

SERVICIO AL CLIENTE. VENTAS. PQR

AUXILIAR CONTABLE

CRONOVIDAS A.S

MANEJO DE PROGRAMACONTABLESIIGO. CONCILIACIONES BANCARIAS. PAGO DE NOMINA. PAGO DE PARAFISCALES

Education

COLEGIO NACIONAL DE SOGAMOSO

BACHILLER ACADEMICO

Completed 1990

SERVICIO NACIONAL DE APRENDIZAJE SENA

AUXILIAR DE CONTABILIDAD

UNAD

UNIASTURIAS

FUNDACION ANTONIO PUERTO

SEMINARIO EN VENTAS

SERVICIO NACIONAL DE APRENDIZAJE SENA

SENSIBILIZACION DE SERVICIO AL CLIENTE

MARKETING DIGITAL

More candidates in this field

Discover other professionals with similar experience

Commercial Advisor with diverse BPO industry experience

Managua, Managua Department, Nicaragua

Bilingual Customer Service Supervisor with 15 years of call center experience

Medellín, Antioquia, Colombia

Commercial Advisor con experiencia en atención al cliente y ventas

Lima, Lima Province, Peru

This is my profileContact Laura