Laura

Customer Support Agent with Bilingual Skills in Digital Assistance

Contact

Bogotá, Bogota D.C., Colombia

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceIntermedio

Assisted clients via digital platforms, guiding and providing information about products.

Technical Support ToolsIntermedio

Used various tools to support and resolve client inquiries during first contact.

Microsoft Office SuiteIntermedio

Utilized PowerPoint and Excel for tasks related to client support and documentation.

Client Follow-upIntermedio

Tracked and managed client cases ensuring resolution and satisfaction.

Education

Secundaria

Colegio Jose Francisco Socarras

Completed 2021

Languages

EspañolNativo

InglésB2

Summary

Bilingual customer support agent experienced in digital assistance, product guidance, and client follow-up.

Key Achievements

Provided digital customer assistance and product guidance at Teleperformance
Utilized technical tools to support clients effectively during initial contact
Ensured customer satisfaction through case follow-up and support

Experience

Agente Semi - Biligue

Teleperformance

2021 - 2022

Asistencia a clientes a través de los medios digitales de la compañía, Guía e información sobre productos ofrecidos por la compañía a clientes nuevos o antiguos, Uso de herramientas disponibles para brindar soporte a los clientes en el primer contacto, Seguimiento de clientes, haciendo todo lo...