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Laura
Customer Support Agent with Bilingual Skills in Digital Assistance
Contato
Competências
Assisted clients via digital platforms, guiding and providing information about products.
Used various tools to support and resolve client inquiries during first contact.
Utilized PowerPoint and Excel for tasks related to client support and documentation.
Tracked and managed client cases ensuring resolution and satisfaction.
Formação acadêmica
Idiomas
Resumo
Bilingual customer support agent experienced in digital assistance, product guidance, and client follow-up.
Principais conquistas
- Provided digital customer assistance and product guidance at Teleperformance
- Utilized technical tools to support clients effectively during initial contact
- Ensured customer satisfaction through case follow-up and support
Experiência
Agente Semi - Biligue
Asistencia a clientes a través de los medios digitales de la compañía, Guía e información sobre productos ofrecidos por la compañía a clientes nuevos o antiguos, Uso de herramientas disponibles para brindar soporte a los clientes en el primer contacto, Seguimiento de clientes, haciendo todo lo...