Experienced customer service professional with 17 years in diverse roles including flight safety, HR, and marketing, with strong communication skills in English and Spanish.
Provided high-quality customer service and ensured passenger safety and comfort as a Lead Flight Attendant.
Managed employee files, benefits, and payroll-related processes during her tenure in HR.
Organized promotional events and managed social media activities to enhance company branding.
Proficient in Microsoft Office Suite, Google Drive, and Canva for documentation, presentations, and marketing materials.
Boliviana de Aviación
Provided exceptional service to passengers in a fast-paced, high-stress environment, Skilled in emergency procedures, conflict resolution and customer service, Ensured a safe, comfortable, and enjoyable flight experience for passengers, Maintained a professional demeanor and provided quality service at all times
Boliviana de Aviación
Employed in the Human Resources department for 9 months, Tasked with registering bills for the operational area and the entire company, Responsible for providing subsidies to pregnant mothers throughout the company, Updating files, Calculate severance pay and other retirement-related payments for employees, Updated the lists and benefit portfolios for employees
Boliviana de Aviación
Responsible for organizing promotional events for the company, such as fairs, exhibitions, and branding activities, Drafting approval letters for brand ambassadors, Actively collaborated in the relaunch of new routes and the presentation of the new fleet of aircraft, Responsible for social media management
Degree in Commercial Engineering
Graduated in Business Administration
Fluent in English (spoken and written), with native proficiency in Spanish, facilitating effective communication.