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Laura
Customer Service & Operations Professional with 17 years of diverse industry experience
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Competencies
Provided high-quality customer service and ensured passenger safety and comfort as a Lead Flight Attendant.
Managed employee files, benefits, and payroll-related processes during her tenure in HR.
Organized promotional events and managed social media activities to enhance company branding.
Proficient in Microsoft Office Suite, Google Drive, and Canva for documentation, presentations, and marketing materials.
Fluent in English (spoken and written), with native proficiency in Spanish, facilitating effective communication.
Education
Languages
Summary
Experienced customer service professional with 17 years in diverse roles including flight safety, HR, and marketing, with strong communication skills in English and Spanish.
Key Achievements
- Progressed from Human Resources Assistant to Lead Flight Attendant at Boliviana de Aviación, demonstrating versatility and growth
- Contributed to successful promotional events, social media campaigns, and the relaunch of new routes and fleet presentation
- Handled employee benefits, severance calculations, and operational billing, showcasing strong administrative and operational skills
Experience
Lead Flight Attendant
Provided exceptional service to passengers in a fast-paced, high-stress environment, Skilled in emergency procedures, conflict resolution and customer service, Ensured a safe, comfortable, and enjoyable flight experience for passengers, Maintained a professional demeanor and provided quality service at all times
Human Resources Assistant
Employed in the Human Resources department for 9 months, Tasked with registering bills for the operational area and the entire company, Responsible for providing subsidies to pregnant mothers throughout the company, Updating files, Calculate severance pay and other retirement-related payments for employees, Updated the lists and benefit portfolios for employees
Marketing Assistant
Responsible for organizing promotional events for the company, such as fairs, exhibitions, and branding activities, Drafting approval letters for brand ambassadors, Actively collaborated in the relaunch of new routes and the presentation of the new fleet of aircraft, Responsible for social media management