Laura - Customer Service & Administrative Professional with 5+ years of diverse experience

Bogotá, Bogota D.C., Colombiaen

Managed customer requests and complaints efficiently at Foundever, maintaining high service standards.

Planned and organized inventory and logistics operations, ensuring timely deliveries and data accuracy at ADECCO.

Published on CazVid

Summary

Dedicated professional experienced in customer support, logistics, and financial analysis. Skilled in problem resolution, team collaboration, and operational coordination, committed to delivering excellent service and support.

Key Achievements

Supported credit analysis processes by interpreting reports and reducing credit risk at ADECCO, contributing to portfolio management.

Skills

Customer ServiceAdvanced

Provided multichannel support to clients, resolving issues and enhancing customer experiences.

Administrative SupportIntermediate

Handled administrative tasks including request management, coordination, and supporting onboarding of new employees.

Logistics & Inventory ManagementIntermediate

Organized and verified shipment routes and inventory databases to optimize operational flow.

Financial AnalysisIntermediate

Performed financial analysis, report interpretation, and credit risk minimization in credit support roles.

Communication

Experience

Agente de Servicio al Cliente

Foundever

Agosto 2024 - Actualidad

Ofrecer un excelente servicio de atención al cliente, gestionando solicitudes y reclamos de manera efectiva., Manejar herramientas como Resiber, especializada en la administración de líneas aéreas., Brindar apoyo y seguimiento a nuevos empleados durante su proceso de formación., Asistir al...

Analista de Consultoría y Formación

ADECCO Servicios

Marzo 2024 - Junio 2024

Programar envíos, recolecciones y elaborar órdenes de compra., Organizar el inventario y digitalizar bases de datos cumpliendo los parámetros de entrega al cliente final., Verificar rutas de envíos y recolecciones para evitar retrasos en el proceso., Entregar oportunamente bases de datos para su...

Practicante de Crédito

ADECCO Servicios

Agosto 2023 - Febrero 2024

Apoyar al área de crédito con consultas e interpretación de reportes en los aplicativos Informa y SARLAFT., Realizar análisis financiero, verificación de documentos, creación de clientes y manejo de archivo., Minimizar el riesgo crediticio con el fin de reducir la cartera en mora., Optimizar la...