Dynamic and results-oriented Customer Service Representative with over 5 years of experience in sales and call center environments. Proven track record of exceeding targets and enhancing team performance.
Expert in resolving customer inquiries and enhancing satisfaction in a fast-paced environment.
Proficient in closing sales and meeting targets through effective communication and persuasion.
Experienced in supervising teams and providing coaching to improve performance and morale.
Skilled in verbal and written communication, facilitating clear and effective interactions.
Jabba Connect
5 MONTHS OUTBOUND SALES EXPERIENCE.. SELLING CONTRACT PHONES.
Takealo[link hidden]
Working for Mr Delivery National Call Centre. Taking calls from customers who enquire about their parcel. Scheduling delivery dates of parcels for customers on their behalf. Taking food orders when Main branches were busy, such as Nandos, McDonalds etc.
Summermobile
1 year and 3 months call center experience selling cellphones.. worked as a (2IC) and over seeing my team.
Homechoice
Meeting monthly targets weekly & monthly. Selling contract phones and laptops. Insurance combined
Grade 11
Business Management NCV
Discover other professionals with similar experience
Adept at analyzing situations and providing solutions to customer issues efficiently.
Capita SA
Online shopping inbound. Helping out new comers on the floor. Doing coaching and feedback. Analyzing live chats and giving correct information to the advisors.. Working hand to hand with Team leaders. Giving feedback on how to improve going forward. Having to manage certain advisors under you for the period of time.
