Leindgdren - Customer Service Representative at Teleperformance

Santo Domingo Este, Santo Domingo Province, Dominican Republicen

Provided personalized assistance on health insurance coverage and benefits, improving customer satisfaction.

Managed digital tools and CRM systems efficiently, ensuring accurate and timely responses.

Published on CazVid

Summary

Dedicated customer service representative with experience in health insurance support, digital tools, and programming. Proven ability to enhance customer satisfaction and streamline communication.

Key Achievements

Handled complex queries related to medical coverage, consistently maintaining high resolution rates.

Skills

Customer ServiceIntermediate

Skilled in addressing customer inquiries with a focus on health insurance and medical benefits.

Digital Tools & CRM ManagementIntermediate

Proficient in using digital platforms and CRM systems to enhance customer interactions.

Communication & OrientationIntermediate

Effective in providing clear guidance and support regarding coverage and organizational procedures.

Technical SkillsIntermediate

Experience with Microsoft Office, Google Workspace, and basic programming in C# and .NET.

Languages

Inglés

Experience

Customer Service Representative Support

Teleperformance

2022 - 2023

Gestión de consultas relacionadas con seguros de salud y coberturas.. Manejo de herramientas digitales y sistemas CRM.. Asistencia personalizada en temas de cobertura y beneficios médicos.. Orientación a clientes sobre beneficios y servicios disponibles.. Manejo responsable de información confidencial bajo normativas como HIPAA.. Resolución de incidencias relacionadas con elegibilidad, pagos y acceso a servicios de salud.. Apoyo operativo a agentes y equipos internos.. Cumplimiento de métricas y estándares de desempeño establecidos.