This is my profileContact via CazVidLeindgdren
Customer Service Representative at Teleperformance
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Competencies
Skilled in addressing customer inquiries with a focus on health insurance and medical benefits.
Proficient in using digital platforms and CRM systems to enhance customer interactions.
Effective in providing clear guidance and support regarding coverage and organizational procedures.
Experience with Microsoft Office, Google Workspace, and basic programming in C# and .NET.
Education
Languages
Summary
Dedicated customer service representative with experience in health insurance support, digital tools, and programming. Proven ability to enhance customer satisfaction and streamline communication.
Key Achievements
- Provided personalized assistance on health insurance coverage and benefits, improving customer satisfaction.
- Managed digital tools and CRM systems efficiently, ensuring accurate and timely responses.
- Handled complex queries related to medical coverage, consistently maintaining high resolution rates.
Experience
Customer Service Representative Support
Gestión de consultas relacionadas con seguros de salud y coberturas.. Manejo de herramientas digitales y sistemas CRM.. Asistencia personalizada en temas de cobertura y beneficios médicos.. Orientación a clientes sobre beneficios y servicios disponibles.. Manejo responsable de información confidencial bajo normativas como HIPAA.. Resolución de incidencias relacionadas con elegibilidad, pagos y acceso a servicios de salud.. Apoyo operativo a agentes y equipos internos.. Cumplimiento de métricas y estándares de desempeño establecidos.