Leonardo - Data Analyst with 5 years of experience in finance and healthcare

Utilized statistical methods and software tools to analyze and interpret complex datasets.

Designed queries to extract and manipulate data from relational databases for reporting purposes.

Created visual dashboards using tools like Tableau to communicate findings to stakeholders.

Applied advanced Excel functions for data cleaning, analysis, and reporting.

Assisted customers with questions, orders, returns, and issues related to products or services., Provided friendly, helpful support to ensure a smooth and positive experience for every caller.

Offered chat and remote support to users of Windows and Office, helping them resolve technical problems through troubleshooting., Took specialized training to strengthen knowledge of Microsoft home and personal products.

Handled billing tasks by preparing and sending invoices, verifying payment details, and ensuring accurate financial records., Worked closely with clients and internal teams to resolve billing issues and ensure timely payments.