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Customer Service & Interpretation with diverse language and industry expertise
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Competencies
Handled customer inquiries and issues across multiple sectors including retail, e-commerce, and health insurance.
Provided interpretation services for medical brigades, bridging communication gaps in healthcare settings.
Completed courses in office automation and computerized accounting, supporting administrative functions.
Collaborated effectively within diverse teams, demonstrating responsibility and creativity.
Education
Languages
Summary
Customer service specialist with expertise in bilingual environments, healthcare interpretation, and administrative support, committed to effective communication and team collaboration.
Key Achievements
- Provided medical interpretation services for international missionary medical brigades.
- Supported customer service operations for major US and Mexico-based companies in bilingual environments.
- Gained experience in accounting and office automation during early professional practice.
Experience
MEDICAL INTERPRETER
Interpreter for medical brigades of missionary groups from Alabama, USA
ACCOUNTING SECRETARY PART OF MY PRACTICE FROM HIGH SCHOOL
Accounting secretary during my high school professional practice
CUSTOMER SERVICE REPRESENTATIVE
Part of the line of business “Walmart” in the customer service area for the departments Walmart E -commerce, Grocery and Customer Relations Corporate.
CUSTOMER SERVICE REPRESENTATIVE
Part of the line of business “Amazon” in the area of customer service for Amazon.com (USA) and Amazon.com.mx (Mexico) Spanish and English-speaking customers.
CUSTOMER SERVICE REPRESENTATIVE
Part of the line of business “Humana” this is a health insurance company for senior US citizens. Inbound Spanish and English calls about pharmacy and medical claims, also handling calls with providers due to being part of Tier 3 out of the 4 tiers the company has.