Leonor - Groups Coordinator with 10+ years of hospitality and customer service

Puerto Plata, Puerto Plata, Dominican Republicen

Managed group reservations, negotiations, and customer follow-ups at Sunscape Puerto Plata.

Led group conferences and generated operational reports to streamline processes.

Published on CazVid

Summary

Experienced groups coordinator and concierge with a proven track record in hospitality settings, specializing in guest relations, reservations, and event coordination.

Key Achievements

Provided high-level customer service and personalized local information to guests.

Skills

Customer ServiceExpert

Delivered high-quality service in hospitality settings, ensuring guest satisfaction.

Reservation ManagementAdvanced

Handled reservations and special requests efficiently, maintaining operational accuracy.

Communication & NegotiationIntermediate

Negotiated group deals, followed up on quotations, and facilitated customer interactions.

Event Planning & CoordinationIntermediate

Organized conferences and managed group logistics to ensure smooth execution.

Report Generation & Data Management

Experience

Groups Coordinator

Sunscape Puerto Plata

2021 - 2024

Comply with policies for quality service., Quotation, follow-up, closing of negotiations and collection management., Reception and follow-up of groups., Conferences for groups., Generation of reports., Calm and professional under pressure., Provides local information and recommendations., Problem resolution and customer satisfaction., Efficient handling of reservations and special requests.

Customer service (Concierge)

Sunscape Puerto Plata

2016 - 2016

Experience in customer service and reservations at high-end restaurants., Ability to create a welcoming atmosphere., Efficient organization of tables., Knowledge of protocol and etiquette for quality service.