Leonor - Groups Coordinator with 10+ years of hospitality and customer service
Summary
Experienced groups coordinator and concierge with a proven track record in hospitality settings, specializing in guest relations, reservations, and event coordination.
Key Achievements
- Provided high-level customer service and personalized local information to guests.
Skills
Delivered high-quality service in hospitality settings, ensuring guest satisfaction.
Handled reservations and special requests efficiently, maintaining operational accuracy.
Negotiated group deals, followed up on quotations, and facilitated customer interactions.
Organized conferences and managed group logistics to ensure smooth execution.
Produced reports on group activities and reservations to support operational decisions.
Languages
Experience
Groups Coordinator
Sunscape Puerto Plata
Comply with policies for quality service., Quotation, follow-up, closing of negotiations and collection management., Reception and follow-up of groups., Conferences for groups., Generation of reports., Calm and professional under pressure., Provides local information and recommendations., Problem resolution and customer satisfaction., Efficient handling of reservations and special requests.
Customer service (Concierge)
Sunscape Puerto Plata
Experience in customer service and reservations at high-end restaurants., Ability to create a welcoming atmosphere., Efficient organization of tables., Knowledge of protocol and etiquette for quality service.
Education
Universidad Dominicana O&M
Degree in Marketing