Leopoldo - Customer Service Leader with 10+ years of experience in telecom and finance

Directed teams, provided strategic guidance, and fostered collaborative work environments.

Utilized analytics to monitor workflows, assess team performance, and identify opportunities for improvement.

Demonstrated outstanding communication skills through training, motivational guidance, and clear collaboration.

Handled multiple business lines, managed onboarding processes, and adapted to various roles effectively.

Monitor workflows and productivity. Identifying opportunities for improvement and implementing solutions., Foster a collaborative environment and clear communication channels to drive efficiency and morale., Provide strategic guidance and daily support to a team of agents. Ensuring clarity in task...

Known for outstanding communication and leadership skills, consistently fostering confidence and growth in new hires through clear instruction and motivational guidance., Demonstrated strong people management capabilities by cultivating a collaborative environment and coaching agents toward high...